Problem Solvers vs Solution Providers

Problem Solvers:

  • They are focused on the problem and don’t care what role they are playing to solve the problem. They want the problem to go away.
  • They empathize with the user who is facing this problem and want to know more. They have questions. They are curious.
  • They feel comfortable to step out of their day to day responsibilities, if it helps to solve the problem

Solution Providers:

  • They stick to their solutions, even if those makes sense – because they feel comfortable with it
  • They do not step out of their comfort zone as it might make them vulnerable.
  • They try to create boundaries around them so that anything outside their role is not their concern.  Never put themselves in place of users or peers

Become a Problem solver and not a Solution provider.